I put Dylan into a cattery last year. Since then, if we have to go away, we take him with us
It was all very promising at first. The lady I spoke to on the phone was very nice, put all my fears at ease and took lots of information. I asked if I could visit, she replied "no" her reason being because many people visit and don't use the cattery so it is a waste of her time. I should have heard alarm bells then. She also insisted I pay up front as a lot of people pull out too, this I was ok with as I had never used them before.
When we got there a different lady took Dylan into his pen, and didn't seem to know much about him, what food he ate etc. I cried when I left him because he looked so scared and didn't want to stay.
I phoned the next morning (as I was told I could) and there was no answer - just an answer phone. I left a message asking if they could call me back with my mobile number, as I was aware that the owner often didn't get to the phone in time a lot and likes you to leave messages.
She didn't call back by lunchtime so I called her. When I mentioned I called earlier she said "Yes I know but I don't call mobiles because it is too expensive" :O She said he was fine but didn't give much indication as to what he was like other than that.
I didn't phone again although I wanted to. When we picked him up the owner saw us and asked how old he was (at the time, 9 months) they thought he was 18 months for some odd reason. She also sat there and criticised how "skinny" Dylan was when he came in
At the time, he was on Hills Science Diet dry food free feed and wet food. I had been looking at changing his dry food as he had not been interested in it much but he loved his wet (She did not know this info.) She had taken it upon herself to start free feeding him IAMS dry food only
I didn't mention anything to her there and then as I was just so happy to get him back, however we had huge problems getting him settled and back onto his normal food. Scary thing is that this woman also breeds cats