A few Sundays ago, I took my tomcat to be groomed at a Pets R Us down the street from me in Glendale, CA. I had never done this before, however he is an older cat and I guess self grooming habits change, as he was developing quite a few clumps in his coat. It's usually nice and silky smooth.
Anyway I expected it to take a few hours, therefore I was surprised when they called me about an hour in. They were not telling me that he was finished. They were telling me that he had gone ballistic, and that they wanted me to pick him up in spite of the fact that he was only half finished. This surprised me. Spats is about 14 years of age, and has mellowed tremendously in his latter years. He does not "go off" without reason. Still, I'd never had him groomed before and assumed (unfortunately incorrectly) that was the reason for his anger.
When I got him home, he kept his distance. He would not really come near me. Not surprising - I assumed that he would not be happy with me for a while and I gave him space. It did not occur to me to look for trouble other than that. However, I started noticing him favoring his foot, but he would not let me get close enough to get a good look. Spats doesn't like me to touch his feet in the best of times - which this most definitely was not. When I finally got a good look I was horrified to see that he was missing a toe!
I got him to the vet who confirmed that he had been manhandled. He said that it appeared the groomer struggled with him, and (I initially thought cut) ripped out the entire nail, pad, etc, leaving exposed flesh. Not to be glib, but color me horrified.
I called the place, and they of course denied all culpibility. They even threw ridiculous accusations around before hanging up on me altogether.
I also called Pasadena Animal Control, and they blew me off. I was pretty much told that accidents happen. Understood, but what if this wasn't an accident? What if these people do this often? I don't want another innocent animal to go through what my Spats did! No investigation or anything, just "accidents happen?" That just seems a little casual to me.
I mean, is there is no procedure for dealing with this type of cruelty? I understand if it was an accident, however I don't know how that could be discovered by doing nothing. What if it wasn't an accident? What if it was sadistic cruelty? What if it was ongoing negligence which is just as bad?
I have to admit, I am just as horrified by that "non-response", as I am that it happened at all! I'd really like to get the word out and expose these people, but haven't had a lot of success so far. I don't want this to happen to another animal.
I'd appreciate any guidance that you can give.