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post #1 of 2 (permalink) Old 02-19-2004, 02:14 PM Thread Starter
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Tech Support joke

Again, if ya'll seen alot of my posts, ya' know I like jokes, too! Now I don't know if any of these are true or not, but it sure sounds like some of them are!

Tech Support

1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking
where the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover
turned out to be the plastic bag the mouse was packaged in.
3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing
files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the
customer labeled the diskettes then rolled them into the typewriter to type the labels.

4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from
the customer along with Xeroxed copies of the floppies.

5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer
asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.

6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting,
the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting
the "send" key.

7. Another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. "Yeah,
I got me a couple of friends," the customer replied. When told Egghead was a software store, the man said, "Oh, I thought
you meant for me to find a couple of geeks."

8. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up
his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

9. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and
an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

10. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the
computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed
and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.

11. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the
unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she
pressed the power switch, she asked "What power switch?"

12. 1st Person: "Do you know anything about this fax-machine?"
2nd Person: "A little. What's wrong?" 1st Person: "Well, I sent a fax, and the recipient called back to say all she
received was a cover-sheet and a blank page. I tried it again, and the same thing happened."
2nd Person: "How did you load thesheet?" 1st Person: "It's a pretty sensitive memo, and I didn't
want anyone else to read it by accident, so I folded it so only the recipient would open it and read it."

13. True story from a Novell NetWire SysOp: Caller: "Hello, is this Tech Support?" Tech: "Yes, it is. How may I help
you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, it's because I am. Did you receive this as part of a promotion, at a trade show?
How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotion. It just has '4X' on it."
At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load
drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
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post #2 of 2 (permalink) Old 02-20-2004, 02:23 AM
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Join Date: Sep 2003
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Thanks for the post! It really hits home b/c I work at Dell and I have "not so smart" customers calling in all the time.
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