I had to switch vets, hopefully I did the right thing - Cat Forum : Cat Discussion Forums
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post #1 of 11 (permalink) Old 12-19-2011, 11:48 PM Thread Starter
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I had to switch vets, hopefully I did the right thing

This is more dog related then anything because my cat hasnt had issues recently.

I have been going to this vet for almost 5 years. My younger dog (4 years) has had his fair share of health issues from sensitive gut, Pannus (Immune mediated eye disorder), hip issues, severe allergies and vaccine reactions. I have given this vet thousands of dollars worth of business in the last 4 years.

He was diagnosed with his eye issue in August of this year. He never saw a specialist as we were going by breed, age and other factors. Did the proper tests such as Shirmer test to rule out dry eye etc. Pannus is VERY popular in his breed so rather then spend the $300 to book and appointment with a specialist we decided to try to treat it. Medication has *knocks on wood* been working. He needs to be on this medication for life. Now, my old vet wanted to see him every 3 months for an exam before they would give me more medications. So I would every 3 months be paying $150 for him. I tried to level with my vet and explain I really cannot afford to bring him in every 3 months and she should trust me to bring him in if there is an issue.

She blew me off and wanted to vaccinate him. Anything I have read online states a dog with an immune mediated condition should NOT be vaccinated and should get a medical waiver for rabies. She blew my concerns off too.

So fine. What really sealed the deal on switching vets was:

I requested a COPY of my dogs medical records to have on hand. Im talking about the Doctors notes. They refused. Said it was their policy to not let clients have copies. I contacted the College of Veterinarians Ontario and they informed me under the Veterinarians Act the vet MUST legally provide me copies if I request them. The file belongs to my dog but I am the dogs owner so therefore I am entitled to it. Failure to do so is professional misconduct and can result in disciplinary action.

I showed them a copy of the law and they literally laughed at me. It makes me wonder what is written in those files. I had him fax it to my new vet who has happily given me a copy (I am picking it up Wednesday)

Then, I find out that when they are giving Rabies vaccinations under the law they MUST follow the manufacturers instructions including the re vaccination date. My vet was using a 3 year vaccine and only writing a certificate for 2 years...thats a big no no.

So I left. Now I am unsure if I should report him. The CVO and other vets suggested I do...but I dunno

What do you guys think?
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post #2 of 11 (permalink) Old 12-20-2011, 12:09 AM
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If you don't report him, he will continue to repeat his errors.
He also needs to learn to respect his customers - after all, they pay his salary.

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post #3 of 11 (permalink) Old 12-20-2011, 03:44 PM
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If I had that experience with a vet I would be reporting them. Especially with the vet notes.

I went to a lot of vets before I found the one I'm with. When I found a vet I liked I went to every vet I'd been to and requested a copy of the files so that I had one, and so I could give it to the new vet. The notes aren't particularly legible but IMO any vet should have no problems giving you those notes.

I also expect my vets to ASK m about vaccines, not administer without letting me know. I've had quite a few vets get ticked off when they tried to just do something and I said "Wait, what is that?" and stopped them from proceeding until they had explained.

It is your responsibility as your dog's owner (I prefer parent, lol) to take care of them, and IMO that includes being informed and making decisions about their health care.

Report the jerk, or they'll keep doing the same things to other people's pets.
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post #4 of 11 (permalink) Old 12-20-2011, 09:20 PM
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Ummm...what is there to not know? I mean you were the client and the Vet did not treat you well and the staff laughed at you when you tried to exercise your rights. Sounds to me like they have forgotten how the client and service provider relationship works. If it were me, I would not hesitate to not only complain, but then to blog about it.
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post #5 of 11 (permalink) Old 12-20-2011, 09:51 PM
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Definately report them!!! Dont let them get by with this behavior.
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post #6 of 11 (permalink) Old 12-21-2011, 02:16 AM Thread Starter
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I have a complaint typed up, I am going to mail it after Christmas. I had it typed up all along but then I had some people saying "Why report him he works very hard and is probably stressed out" then I had a few tell me to report him.

Hopefully the notes are readable, I would think they have to since the new vet would have to look through them. I pick them up today after I run into petsmart
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post #7 of 11 (permalink) Old 12-21-2011, 04:52 AM
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Why not mail it today?

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post #8 of 11 (permalink) Old 12-21-2011, 08:15 AM
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Quote:
Originally Posted by squeekers View Post
I have a complaint typed up, I am going to mail it after Christmas. I had it typed up all along but then I had some people saying "Why report him he works very hard and is probably stressed out"
This is an absolute BS excuse. Report him.
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post #9 of 11 (permalink) Old 12-21-2011, 10:29 AM
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I'm not sure what the question is.. it seems like a no brainer to me. If he's breaking rules then he needs to be called out on it.....
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post #10 of 11 (permalink) Old 12-21-2011, 10:57 AM
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This is why people get away with crap like this. People are too scared and weedy to report it.
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