I'm actually really angry with Verizon too.
Except I'm mad about my land-line. (I use Sprint for cell phone service...) So we've been bickering back and forth over my bill, them saying I subscribed to something and placing some crazy calls that I never made. Well I refused to pay for them, and kept paying only for what I believed I owed. So this balance that I was refusing to pay kept adding up. I eventually gave in and decided to pay the stupid bill. I go online, pay the bill and move on with my life.
Less than a week later I try to make a call and my phone is shut off! I'm furious, so I call them and tell them I paid online already. They ask for the confirmation number and dang it if I never save those anymore because I've never needed them. I logged and it didn't look like my payment was posted or even processing so I agreed to submit another payment online. As I hit the submit button (I'm still on the phone with the operator) it gets an error and again I'm not so sure if the payment went through. Frustrated, I said, I'm not sending through another payment until I know what the heck is going on. He agreed to turn my phone back on as long as I sorted out the situation the next day.
The next day I call them up -- nope, they've never recieved a payment. Nothing is pending, blah blah. Once more, I submit a payment over the phone with the operator. It goes through, we're done, have a nice day.
Fast forward to today. I open the bill that came in the mail yesterday and what do you know? I paid them three times! But not just any old three payments... three payments of $312.17!! So right now they have me on a $900 credit, lol.
I think I'm going to have to call them tomorrow and ask for some kind of refund...