Bad hotel experience.
I went to Walpole Mass. this past weekend with my boyfriend for one of his speedskating meets. We stayed at the Radisson Hotel in Brockton. We picked the place because of proximity and amneties. Well we get there and the Sauna, Jacuzzi, and one of the exercise machines (there were only 4 to begin with) were all out of order. The pool was open but only for 2 hours due to a wedding reception. The ice machine on the first floor was broken. The vending machines were only 1/2 stocked. The room next door ordered room service and left their dishes and tray out in the hallway after they finished. It was 2 hours before anyone picked it up. The hallways were frigid. Even on the second floor where there were no doors leading to the outside. The people at the desk were not very cheery. The hotel info binder in our room gave a menu for the breakfast which was either the buffet for 7.95 or a la carte stuff like omelets, pancakes etc. We decided since we were there already and couldn't waste time finding a place for breakfast we would just eat the food there. Well we get to the hotel resturant and they have the buffet out which consisted of 5 items and were going to charge us 8.95...not the 7.95 listed. That is a whole lot of money for a dinky buffet. We asked about the ala carte stuff and they said they didnt' have any of those items..only the buffet. so we left.
I wrote an email to Radisson Customer Service. they responded back promptly. I even got a call from the hotel manager. Then today someone called saying the refunded my room. So I guess I have a little renewed faith in them but really it was a miserable stay. For some reason I am feeling a little bad right now. I hate complaining about bad service because I work in retail and know how it feels to be on the other end but I just felt it necessary. Feeling guilty though for some reason. I go and make a stink and then I totally wimp out.