I think I got scammed...

i had the same problem with lime roommate spray only i had been ordering from them for 5 years. i paid in may and didn't get it until august. i didn't call my cc because i kept talking to the guy on the phone, but i finally told him i was reversing the charges if i didn't get it in 7 days and i got it. (he said it was some problem getting citrus, it's all natural non-aerosol, but that's not my problem. if you can't get it, don't charge me for it.) you used to have to write a letter within 90 days (i worked for a bank cc 100 years ago ) but now all you do is complain. they'll credit you while it's investigated and if they don't have sufficient proof required, they debit you back.

i filed a complaint with the BB in the states. they don't do anything (well not in my case, i had already received the mdse. but i was complaining about length of time) but you can look up the business and see prior complaints. this isn't sure-fire of course, but it's a decent indication. you can bet if you see one online, that there have been many more. i also had a problem with bébo body butter in ottawa, only it was just $14 so i was ready to call it a loss. ordered in march, got it in august, said she sent it twice, then said she had a broken shoulder . . . blah blah blah. i didn't file anything on her and i love the product but i never ordered any more. the room spray was $80, i used to order it by the case because it was much cheaper than buying it one can at a time (that's 6.50 w/shipping and wild oats was selling it for 7.49 @)

Check Out a Business or Charity - Canadian BBB for Truenorthpets.Com

you will get your money back from the cc because the merchant won't be able to provide proof that the order was shipped. (or at least not received because the p.o. would have shipment confirmation if it had actually been shipped. if indeed the p.o. received it and lost it, you might have to start over from there.) they credit you and in turn debit the merchant's account. when a merchant consistently has problems like this, their account is cancelled, just like when a person continues to write hot checks. they can try to change banks but they also have to change their dba ("doing business as") because credit reports follow them. if they manage to get around that, they will have absolutely no credit report and will be treated as such.

they have an outdated answering machine message and invalid e-mail address because: they're big giant crooks. that's how shady people operate.

next time, if you know nothing about a company, at least check with the bb before you give out your card number. worse things than not receiving the mdse. can happen (like they sell your cc#--and then talk about a hassle).

also, check your credit card statement regularly because if they're fraudulent, odd charges for $5-$10 will appear and then they'll max you out. don't wait until it's too late. a lot of times a credit card company will ask you to get a new number and close that account when something like this happens. if yours doesn't, you might want to consider doing so anyway. it's a hassle, but disputing fraudulent charges with a maxed-out card is much worse.

and have to say (one more time), if a product on the internet is such a deal it's too good to be true, it probably is.