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8,949 Posts
The guys that keep on giving.
So, last weekend (I think) I noticed National Pet Pharmacy had my By Nature cat food listed for 2.29 instead of 12.29. It's my cheap 'filler' food and is always in my monthly rotation(at least until Book stops eating 2 cans of food per day by himself). I got excited and ordered the 4 cases they had left.
I THOUGHT they'd be close to expiration or something since they were so cheap but I feed 4 cases so fast I wasn't too worried about it. IT would be gone in about 3 weeks.
Three days after I ordered it I got no confirmation and figured they weren't going to honor the typo but when I emailed them they apologized for not processing my order and refunded my entire shipping cost..... with the web page typo it was a little cheaper than my local store...with the refunded shipping it was WAY cheaper.
The items arrived last night so I was shelving them. I checked the expiration dates. They are all 9/14 or later. I set aside all dented cans to feed right away (after checking to make sure they aren't bulging or puffy). Out of 4 cases there were a total of 16 dented cans and about 4 were DEEPLY dented (cans intact but badly beaten up enough I pitched them).
I emailed the company this morning, just to let them know I had a LOT of dented cans. My intention was "hey be more careful with these things" but the response was "We're so sorry, we will send a new case immediately and refund the cost of the 4 badly dented cans." I checked my bank account and sure enough, they refunded me the FULL price of 4 cans not the web page price....
My total for 5 cases of cat food, minus the 4 badly dented cans (so 56 cans of cat food) came to a shocking $.16 (a tiny bit over) for each 6 oz can of cat food.
So, last weekend (I think) I noticed National Pet Pharmacy had my By Nature cat food listed for 2.29 instead of 12.29. It's my cheap 'filler' food and is always in my monthly rotation(at least until Book stops eating 2 cans of food per day by himself). I got excited and ordered the 4 cases they had left.
I THOUGHT they'd be close to expiration or something since they were so cheap but I feed 4 cases so fast I wasn't too worried about it. IT would be gone in about 3 weeks.
Three days after I ordered it I got no confirmation and figured they weren't going to honor the typo but when I emailed them they apologized for not processing my order and refunded my entire shipping cost..... with the web page typo it was a little cheaper than my local store...with the refunded shipping it was WAY cheaper.
The items arrived last night so I was shelving them. I checked the expiration dates. They are all 9/14 or later. I set aside all dented cans to feed right away (after checking to make sure they aren't bulging or puffy). Out of 4 cases there were a total of 16 dented cans and about 4 were DEEPLY dented (cans intact but badly beaten up enough I pitched them).
I emailed the company this morning, just to let them know I had a LOT of dented cans. My intention was "hey be more careful with these things" but the response was "We're so sorry, we will send a new case immediately and refund the cost of the 4 badly dented cans." I checked my bank account and sure enough, they refunded me the FULL price of 4 cans not the web page price....
My total for 5 cases of cat food, minus the 4 badly dented cans (so 56 cans of cat food) came to a shocking $.16 (a tiny bit over) for each 6 oz can of cat food.
