I had a repairman come and look at my stove today because it wasnt heating consistantly to the right temperature. If you would set it for 350 sometimes you might get 350 but usually something way off like 275 or 400. Anyway my cat georgia is really curious so of course when he put his tool box down and got on the ground she went by him. I was not right in the room because our kitchen is so small, but i heard her in there. I asked if she was in the way because she tends to be curious and gets in the way all the time. This guys response to my question was "don't worry I know how to back hand them." WHAT?! who in their right mind would even mention hitting someone elses animal! I walked in there and picked her up and put her in the bedroom. I felt like telling him I would back hand him if he ever hurt an animal, but decided it would be better to just let him do his work and get out of my house. I was so mad and feel bad because he later told me he has 2 cats who he probably backhands all the time. :? Needless to say, I will not be using that company ever again, even if our stove is working perfectly now!