Trupanion Insurance--BEWARE
Hi everyone, please pardon any nastiness in this post. I am so upset.
Artie has recently been diagnosed with IBD, actually late last month. He is much better now that he is on a bunch of meds for it.
I have been very vocal extolling the virtues of Trupanion Insurance.
I am not now. I am taking everythig back as of this afternoon.
I adopted ARtie 3 yrs ago at age 8. He was diagnosed with dental issues and a heart murmur at his first Vet visit, so those are his pre-existing conditions which are not covered under the policy.
I get that--I never claimed them.
Over the past 3 years he has had lot of stuff...N & V, FLUTD, dental, Stress issues, etc...all are resulting in poor appetite, Nausea and Vomiting.
I submitted claims to the insurance company for this previously without any issues.
Now that he has the definite diagnosis (from endoscopic biopsy) of IBD; Trupanion has decided to flag his records.
It is their assumption, from "multiple educated adjusters with extended medical backgrounds" to not allow any claims for IBD in the future and to deny my last 2 claims for meds and post-op complications.
I am livid!
What is going against me is that I had to take him to Angell Memorial Hospital about a week after I adopted him for not eating, nausea and vomiting, coughing, sneezing and discharge from his eyes. He was diagnosed with a UTI. It was a friday night, He did not have a Vet as of yet, and he was very sick. I tried to do the best for him, but it is biting me in the butt. I should have lied when I filled out the application form, but I was honest and listed that he was seen there....should have lied....no I can't--I am an honest person
He was seen periodically because of vomiting and lack of appetite.
He had 2 dentals, FLUTD, diagnosed with stress and being a finicky eater.
Trupanion had approved his claims in the past for the same issue of Vomiting!!!! Now it is denied!
Now Trupanion has reviewed all his medical records and decided THEY decided, not any VETs, but ADJUSTERS decided that Artie Had IBD BEFORE I ADOPTED him....please pardon the capitols--I am so upset...
My Vet is really upset!
I am posting this because she said that the entire office, consisting of 5 Vets, have had so many issues with this insurance company. It has all happened recently to many of their patients. One patient had surgery pre-authorized and then denied the claim AFTER surgery.
I am posting this so that you guys will be aware of this. I find it very shady and unethical.
My Vet is going to try to help me appeal this, but based on her recent previous experience with them, she is not hopeful.
As she said, at least they paid for the biopsy and ultrasound.
Now I do not know how I am going to afford any procedures, or care that may come up in the future...
I got off the phone with the insurance company--after being really rude to them---and just broke down in complete tears.....
Just beware...
thanks for listening to me...